Today’s case study explains how Workforce Management Suite cleaned up an employee scheduling mess at an 18-bed group home for adults with chronic mental illness. The long-term care facility needed relief from nonstop employee scheduling confusion that had eroded staff morale considerably and was making it hard to maintain the calm, therapeutic atmosphere needed by the residents.
Facility Expansion Exacerbated Scheduling Problems
The manager (and head therapist) at our example company was not quite sure how scheduling had become such a disaster. It seemed like Excel spreadsheets had been satisfactory just a few years before. She pointed out that the owners of the group home had built a large addition the previous year and, as a result, tripled the number of beds. She hadn’t anticipated that the expansion would complicate things tenfold, however.
Confusion Was Taking a Toll
Schedule changes resulted in a time-consuming process of sending texts to all qualified employees to find a replacement. The manager was often required to coordinate fractional shift changes to accommodate overlapping availabilities. The result was a domino effect that often caused unexpected consequences including pricey overtime and coverage gaps. A couple of dedicated staff members would come in on short notice in “emergencies” that started happening routinely. The added confusion and personal disruption was reaching a breaking point.
Shorthanded shifts are a hassle for any business, but in a group home where some patients need constant supervision, coverage gaps can put their safety at risk (as well as the license to operate).
Solution — Workforce Management Suite
The manager turned to Workforce Management Suite. Workforce Management Suite offers simplified scheduling with TimeSimplicity in a powerful suite of integrated cloud-based tools that include time and attendance tracking (TimeWorksPlus), with mobile capability for 24/7 anywhere access.
- TimeSimplicity for automated group home employee scheduling.
- TimeWorksPlus for integrated time and attendance tracking for salaried, hourly, and contract workers.
- Job codes ensure that employees with the needed certifications are scheduled appropriately.
- Mobile companion offers anytime, anywhere access for staff members and managers.
- Payroll Based Journal tools streamline compliance and reporting.
The Power of Automation, Centralization, and Mobile Access
When the manager started using Workforce Management Suite for scheduling and became familiar with all the functions, she had an “aha” moment. “So this is how intelligent automation completely modernizes employee scheduling!” She realized just how limited Excel spreadsheets had been.
In the months that followed Workforce Management Suite implementation, she continued to notice unforeseen benefits such as how much time she was saving on PBJ reporting and how the counselors appreciated 24/7 time card, schedule, and PTO visibility and self-management.
Now that scheduling is solved, the staff members can better focus on the facility residents.
How To Solve Group Home Employee Scheduling Problems
To find out more about how Workforce Management Suite can be customized to solve your individual organizational challenges, call CBIZ Time Solutions at 800-275-2249 today.
UPGRADE TODAY
CBIZ Time Solutions offers WorkforceHUB, the unified Human Resources portal that makes it easy to optimize the performance of your supervisors, employees, and organization.
WorkforceHUB includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. We’ve just added onboarding, benefits enrollment, performance reviews, and employee engagement! WorkforceHUB is developed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and decrease labor costs.
How much can you save? Check our CBIZ Time Solutions ROI Calculator.
We can get you up and running with Workforce Management Suite in minutes. Contact us today to schedule a demo.
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