Case Study: Call Center

Case Study: Call Center

by | Aug 23, 2019 | Case Study

Call centers that optimize their human capital can significantly increase efficiency and productivity. This was the goal of our example company, a customer service center which had launched eight years previously with one healthcare client. Last year, when they adopted Workforce Management Suite, they provided inbound and outbound support for six health insurers, three nationwide [...]
Case Study: Call Center

How Can I Speed Up Payroll?

by | Aug 20, 2019 | Time Management

Does payroll drive you crazy? Integrating payroll and time tracking solves payroll problems. It also makes life easier for your employees, managers, and HR team. Today's message is for businesses that have separate payroll and employee time and attendance systems.What's the big problem with separate systems?If your systems are separate, you are duplicating work. And [...]
Case Study: Call Center

Case Study: Home Health Agency

by | Aug 1, 2019 | Case Study

There are considerable growth opportunities for home health care agencies, but with thin margins, profitability depends on careful management. Today's case study explains how Workforce Management Suite helped a 30-employee for-profit home health care agency increase profitability by simplifying scheduling, simplifying employee timekeeping, and effectively tracking employee certifications. Before the agency implemented Workforce Management Suite, [...]
Why WorkforceHUB Makes Sense For Small Business

Why WorkforceHUB Makes Sense For Small Business

by | Aug 1, 2019 | WorkforceHUB

Low unemployment has changed the workplace landscape and business owners are rethinking human capital management. When talent is harder to recruit and retain, it's essential to assess whether your Human Resources software is helping or hurting.Is your organization using disparate systems or, worse, manual processes? If so, you aren't optimizing your most valuable resource—your employees.At [...]